Client Testimonials

"Navy Federal's Business Services area has been using Newtek's services for 4 years and we have been impressed with their advanced technology and commitment to member service.  We have confidence that when we send a Navy Federal member to them that they are getting the same level of service we would give them ourselves.  Newtek has absolutely enhanced the relationships we have with some of our business members, and for that we are grateful."
— Jim Salmon, AVP Business Services, Navy FCU

 

“Newtek has been a great way for the credit union to offer SBA loans to its membership.  We have been pleased with the responsiveness and professionalism of its lending staff.  Working with Newtek allows us to compete with bigger banks by offering unique business financing to our members in the communities we serve.”
— Credit Union ONE

"We have been using Newtek for several years and have a great experience for both product and service levels.  Utilizing a majority of the products that Newtek offers has enabled us to even further increase our retention and acquisition of our business member base.  Additionally, the process in which a referral is submitted is easily executed by all staff, thus allowing more referrals and a higher booked ratio of services.  Members are pleased with the service and feedback has been positive."
— ENT Credit Union

"Reagan Quincy has been a pleasure to work with and consistently offers the highest level of service available.  Her strong partnering ability has led to our expanded product offering with Newtek.  She keeps us updated on upcoming services, arranging conference calls, product information, and quick turnaround on questions.  Reagan is always available to deal with any issues a member may have, going above and beyond to resolve and eliminate any concerns.  We have been extremely pleased with her willingness and ability to coach and train our staff. We feel that Reagan is a valuable asset in bonding our partnership with Newtek and are happy to have her as an 'extended team-member'."
— ENT Credit Union

"Our relationship with Newtek is new but I will say one thing, the relationship and attention you have given us thus far is definitely a plus, and we are looking forward to continuing on with good relationship with the rest of the Newtek team."
— Eagle Legacy Credit Union

"I wanted to thank everyone at Newtek for their professionalism and commitment to customer service.  Newtek has been very adaptive, flexible and proved time and again to be our most dependable service provider to our members. Over the past year and a half since Bellco Credit Union started offering Business Services to our members, we have used Newtek Merchant Services.  Newtek has provided us with a very high-quality and efficient service from start to finish, and best of all Newtek responds quickly to our members needs.  Everyone of their representatives have been extremely professional and work faster than any other merchant processing company I have ever worked with.  They can turn a deal in one day if needed, and it’s so refreshing to know that when we send a referral to them, our members get the care and service as if we were personally taking care of them ourselves. We started offering new products throughout the year, and when our members had questions, their tech support was right there to walk them through the whole process, no fuss, just pure 100% great service”
— Bellco Credit Union

"Over the past 3 years, our partnership with Newtek has been a very positive experience. Newtek has always been quick to respond to our members' needs. Whether we are assisting members with credit or debit card merchant services, electronic check conversion, SBA lending or any of Newteks many services, the feedback from our members is consistently very positive. Newtek has demonstrated a level of service and flexibility which our members
really value." 
— Alabama Credit Union